There are different types of hotels and various basis on which the hotels are classified, such as:
- Size
- Star Classification
- Location
- Clientele
- Ownership
- Others
1. On the basis of SIZE:
According to the size i.e. no. of rooms, the hotelis classified in three types:
a. Small Hotels: The hotel which has less than 100 no. of rooms but more than 10 no. of rooms is classified as Small Hotel.
b. MediumHotels:Thehotel whichhaslessthan200no.ofroomsbutmore than100no.ofroomsis classified as Medium Hotel.
c. Large Hotels: The hotel which has more than 200 no. of rooms is classified as Large Hotel.
2. On the basis of STAR CLASSIFICATION:
Star Classification system is an official system of classifying the hotels in India. According to this the hotels are classified as under:
a. 1 STAR - ⭐
b. 2 STAR - ⭐⭐
c. 3 STAR - ⭐⭐⭐
d. 4 STAR - ⭐⭐⭐⭐
e. 5 STAR - ⭐⭐⭐⭐⭐
f. 5 STAR DELUXE -⭐⭐⭐⭐⭐ D
Hotels are classified in this star rating by a committee called as HRACC - Hotel and restaurant Approval & Classification Committee.
The committee comprises of the following members: -
1. Representative from Ministry of Tourism, Govt. of India
2. Representative from Ministry of Tourism, State GovernmentHotel
3. Representative from FHRAI – Federation of Hotel & Restaurant Association of India
4. Representativefrom TAAI – Travel Agent Association of India
5. Representative from IATO – Indian Association of Tour Operator
6. Regional Director of Tourism Office of the State
7. Member Secretary of HRACC
8. Principal of IHM (Central) or their Representative
3. On the basis of LOCATION:
Based on location the hotels are further classified as under:
a. City Hotel/Downtown Hotel/Business Hotel/Commercial Hotel
b. Suburb Hotel
c. Resort Hotel
d. Motel
e. Rotel
f. Floatel
g. Boatel
h. Airport Hotel/Airpotel
a. CITY HOTEL/COMMERCIAL HOTEL/DOWNTOWN HOTEL/BUSINESS HOTEL:
✓ It is mainly located at the heart of the city.
✓ Itiscentrally located and is at convenient distance from markets, railway station, airport, city business centers, corporate companies etc.
✓ This hotel is expensive than the Suburb Hotel.
✓ The clientele of such hotels is Businessman and High Income Tourist.
✓ Thefacilities available in such hotels are Business Centre, Board Room, Conference Hall, Coffee Shop, Room Service, Specialty Restaurant, Swimming Pool, Bar, Beauty Parlor, Saloon, Health Club, Shopping Arcade, Foreign Exchange Counter, in rooms –personal computers with Wi-Fi facility, fax facility, electronic safe deposits, coffee making machines etc.
✓ The atmosphere found in such hotels is mainly formal.
✓ The duration of the stay of the guest is between 3-5 days to one week.
b. SUBURB HOTEL:
✓ This hotel is mainly located in the Suburb, outskirts of the city.
✓ These hotels are moderately priced.
✓ Normally, these hotels are patronized by low budget guests. The guests who do not want to stay in the heart of the city as they want to be away from hustle and bustle of the city prefer such kind of hotels.
✓ Usually Writers, Poets, low budget Students would like to stay in such hotels.
✓ Such hotels will have semi formals types of atmosphere.
✓ Duration of the stay would be between 3-5 days to 2 weeks.
✓ Facilities available are Swimming Pool, Garden, Room Service, Coffee Shop, and Specialty Restaurant, Bar, Shopping Arcade, beauty Parlor, Saloon, and Health Club etc.
c. RESORT HOTEL:
✓ The hotel which is located at tourist interest place like hill station, forest, beaches are called as Resort hotels.
✓ Resort hotels have scenic beauty or natural attractions.
✓ Most of the resort properties are havinga seasonal business.
✓ Thus, they offer package deal like four day, three nights with airport pickup and drop including sightseeing.
✓ The potential cliental of resort properties are holiday makers or people on vacations (mainly families).
✓ The facilities it offers are indoor and outdoor games, activities like golf course, tennis court, billiards, table tennis, badminton, horse ridding, inhouse theaters, swimming pools, health clubs with SONA bath, SPAs, library with reading rooms, courtyard, sightseeingfacilities, children activity zone, coffee shop, specialty restaurant, room service.
✓ They normally have weekend tariff, off-season tariff and children tariff.
✓ Duration of the stay can be from 5 days to 2 weeks.
d. MOTELS
✓ Motels are also called as motor hotels.
✓ The concept of this type of hotel originated in USA and it still remains popular there.
✓ Such hotels are located on highway both national and international.
✓ Suchhotelsarenormallyeconomical andthe roadtravelersprefer to stayontheir wayfor night halt.
✓ Facilitiesprovidedare large parking areas, service stations, gas stations and petrol pumps nearby, coffee shops, room service, indoor games facilities, library, cyber café, swimming pools, general stores, telecommunication system etc.
✓ Such hotels should have road map guides.
✓ The tariff of such hotels is moderate and the atmosphere is semi-formal.
✓ The duration of stay is short (few hours or one night).
e. ROTELS
✓ The hotels which rotate on wheels are known as rotels.
✓ Normally a luxurious train fully sir conditioned well furnished with attached restaurants and bar, private cabins designed with all the facilities.
✓ The ticket is inclusive of rail ticket, accommodation, food and beverage service, sightseeing etc.
✓ It mainly covers the different tourist interest places of various states.
✓ The best example of this is Palace on wheels.
f. FLOTELS
✓ The hotels which float on water are known as floatels.
✓ Such hotels consist of state rooms, balcony, reception counter, coffee shops, separate restaurants, pub or bar, swimming pool, casinos, library, reading rooms, cyber café, various indoor and outdoor activities etc.
✓ The best example of floatels are passengers cruise liner ships, boat houses etc.
✓ The boat houses are cheaper than the cruise liners.
✓ Cruises are the most expensive in terms of service and tariffs.
✓ The length of stay is 1-2 days to 2 weeks.
g. BOATELS
✓ These are having boats or yatches which can ferry from one place to another and has required facilities such as bed rooms, kitchen, open- dining facilities etc.
✓ The boats are mainly hired by single family for excursions.
✓ Comparatively they are expensive than house boats.facilities, children activity zone, coffee shop, specialty restaurant, room service.
✓ They normally have weekend tariff, off-season tariff and children tariff.
✓ Duration of the stay can be from 5 days to 2 weeks.
d. MOTELS
✓ Motels are also called as motor hotels.
✓ The concept of this type of hotel originated in USA and it still remains popular there.
✓ Such hotels are located on highway both national and international.
✓ Suchhotelsarenormallyeconomical andthe roadtravelersprefer to stayontheir wayfor night halt.
✓ Facilitiesprovidedare large parking areas, service stations, gas stations and petrol pumps nearby, coffee shops, room service, indoor games facilities, library, cyber café, swimming pools, general stores, telecommunication system etc.
✓ Such hotels should have road map guides.
✓ The tariff of such hotels is moderate and the atmosphere is semi-formal.
✓ The duration of stay is short (few hours or one night).
e. ROTELS
✓ The hotels which rotate on wheels are known as rotels.
✓ Normally a luxurious train fully sir conditioned well furnished with attached restaurants and bar, private cabins designed with all the facilities.
✓ The ticket is inclusive of rail ticket, accommodation, food and beverage service, sightseeing etc.
✓ It mainly covers the different tourist interest places of various states.
✓ The best example of this is Palace on wheels.
f. FLOTELS
✓ The hotels which float on water are known as floatels.
✓ Such hotels consist of state rooms, balcony, reception counter, coffee shops, separate restaurants, pub or bar, swimming pool, casinos, library, reading rooms, cyber café, various indoor and outdoor activities etc.
✓ The best example of floatels are passengers cruise liner ships, boat houses etc.
✓ The boat houses are cheaper than the cruise liners.
✓ Cruises are the most expensive in terms of service and tariffs.
✓ The length of stay is 1-2 days to 2 weeks.
g. BOATELS
✓ These are having boats or yatches which can ferry from one place to another and has required facilities such as bed rooms, kitchen, open- dining facilities etc.
✓ The boats are mainly hired by single family for excursions.
✓ Comparatively they are expensive than house boats.facilities, children activity zone, coffee shop, specialty restaurant, room service.
✓ They normally have weekend tariff, off-season tariff and children tariff.
✓ Duration of the stay can be from 5 days to 2 weeks.
d. MOTELS
✓ Motels are also called as motor hotels.
✓ The concept of this type of hotel originated in USA and it still remains popular there.
✓ Such hotels are located on highway both national and international.
✓ Suchhotelsarenormallyeconomical andthe roadtravelersprefer to stayontheir wayfor night halt.
✓ Facilitiesprovidedare large parking areas, service stations, gas stations and petrol pumps nearby, coffee shops, room service, indoor games facilities, library, cyber café, swimming pools, general stores, telecommunication system etc.
✓ Such hotels should have road map guides.
✓ The tariff of such hotels is moderate and the atmosphere is semi-formal.
✓ The duration of stay is short (few hours or one night).
e. ROTELS
✓ The hotels which rotate on wheels are known as rotels.
✓ Normally a luxurious train fully sir conditioned well furnished with attached restaurants and bar, private cabins designed with all the facilities.
✓ The ticket is inclusive of rail ticket, accommodation, food and beverage service, sightseeing etc.
✓ It mainly covers the different tourist interest places of various states.
✓ The best example of this is Palace on wheels.
f. FLOTELS
✓ The hotels which float on water are known as floatels.
✓ Such hotels consist of state rooms, balcony, reception counter, coffee shops, separate restaurants, pub or bar, swimming pool, casinos, library, reading rooms, cyber café, various indoor and outdoor activities etc.
✓ The best example of floatels are passengers cruise liner ships, boat houses etc.
✓ The boat houses are cheaper than the cruise liners.
✓ Cruises are the most expensive in terms of service and tariffs.
✓ The length of stay is 1-2 days to 2 weeks.
g. BOATELS
✓ These are having boats or yatches which can ferry from one place to another and has required facilities such as bed rooms, kitchen, open- dining facilities etc.
✓ The boats are mainly hired by single family for excursions.
✓ Comparatively they are expensive than house boats.facilities, children activity zone, coffee shop, specialty restaurant, room service.
✓ They normally have weekend tariff, off-season tariff and children tariff.
✓ Duration of the stay can be from 5 days to 2 weeks.
d. MOTELS
✓ Motels are also called as motor hotels.
✓ The concept of this type of hotel originated in USA and it still remains popular there.
✓ Such hotels are located on highway both national and international.
✓ Suchhotelsarenormallyeconomical andthe roadtravelersprefer to stayontheir wayfor night halt.
✓ Facilitiesprovidedare large parking areas, service stations, gas stations and petrol pumps nearby, coffee shops, room service, indoor games facilities, library, cyber café, swimming pools, general stores, telecommunication system etc.
✓ Such hotels should have road map guides.
✓ The tariff of such hotels is moderate and the atmosphere is semi-formal.
✓ The duration of stay is short (few hours or one night).
e. ROTELS
✓ The hotels which rotate on wheels are known as rotels.
✓ Normally a luxurious train fully sir conditioned well furnished with attached restaurants and bar, private cabins designed with all the facilities.
✓ The ticket is inclusive of rail ticket, accommodation, food and beverage service, sightseeing etc.
✓ It mainly covers the different tourist interest places of various states.
✓ The best example of this is Palace on wheels.
f. FLOTELS
✓ The hotels which float on water are known as floatels.
✓ Such hotels consist of state rooms, balcony, reception counter, coffee shops, separate restaurants, pub or bar, swimming pool, casinos, library, reading rooms, cyber café, various indoor and outdoor activities etc.
✓ The best example of floatels are passengers cruise liner ships, boat houses etc.
✓ The boat houses are cheaper than the cruise liners.
✓ Cruises are the most expensive in terms of service and tariffs.
✓ The length of stay is 1-2 days to 2 weeks.
g. BOATELS
✓ These are having boats or yatches which can ferry from one place to another and has required facilities such as bed rooms, kitchen, open- dining facilities etc.
✓ The boats are mainly hired by single family for excursions.
✓ Comparatively they are expensive than house boats.
✓ They are also known as transit hotels.
✓ These hotels are located at the entry of a city.
✓ Thepotential customersofsuchhotelsare the passengerswho travel bythe air anddo not have time to go to the downtown hotel and stay.
✓ It normally caters to layover passengers.
✓ The tariffs of such hotels are expensive. The facilities available are foreign exchange counter, telephone 24-hour room service, flight schedule display, complimentary airport pick up and drop facility, wakeup call system etc.
✓ The duration of stay is from few hours to 1-2 days.
✓ Such hotels sometimes offer tariffs on hourly basis also.
4. ON THE BASIS OF CLIENTELE :
a. HOSTEL
✓ Hostel is a very common facility available in school and colleges.
✓ It can be patronized by different types of students coming from various regions in the country.
✓ It has various facilities such as accommodation, dining rooms, floor wise facility, common recreational rooms, indoor and outdoor games facility, medical facility and sometimes attached bank ATMs.
✓ It can be charged either on monthly basis, quarterly basis or yearly basis.
b. HOSPITAL HOMES
✓ Nowadays health tourism has become very frequent worldwide.
✓ Good hospitals are available throughout the country, and different people all over the world visit them frequently.
✓ Such hospitals provide accommodation facilities for relatives and friends of the patients.
✓ Service of good, hygienic food and hygienic atmosphere is utmost important for such hospital homes.
c. OLD AGE HOMES:
✓ Such kind of homes offer a accommodation on residential basis to the old people who do not want to stay with their children or who do not have anyone to look after them.
✓ Such homes provide various facilities like recreational rooms, room service, restaurant, a doctor or a nurse on call or stationed on the premises, telephones in the room, regular medical check-ups, beautiful gardens for walk and exercise and small activity centre for the residents so they can engage themselves and earn for themselves.
✓ It always celebrates various festivals, birthdays and anniversaries.
✓ It has a facility of library and reading rooms etc.
✓ It is either charged on monthly basis or yearly basis.
5. ON THE BASIS OF OWNERSHIP :
a. INDEPENDENT HOTELS:
✓ They do not have ownership or management affiliated with other people.
✓ They have only single family owner or independent property.
✓ They have no relationship to the other hotels regarding policies, procedures, financial obligations, management of accounting etc.
✓ The owner will decide who would be the target cliental, the standards of service, room tariffs, class of people to the patron etc.
b. CHAIN OF HOTELS:
✓ Chain usually makes rules regarding standards, policies, procedures etc.
✓ The more reputed chain imposes the stronger control on the individual property.
✓ The chain with less control organizations allow individual property exercise more and more and solve most of the problems themselves.
✓ Some chains exist on specific architecture, standards, HK policies, etc.
c. MANAGEMENT CONTRACTED HOTELS:
✓ Management companies are organizations that operate properties owned by others.
✓ The hotel may be owned by an individual person or partnership or pvt. Ltd. Company.
✓ The individual hotel may build up a contract with professional hotel Management Company to operator the proposed property. These contracts are normally on long
✓ term basis.
✓ The contract is made between hotel management and individual hotel under specific terms and conditions by the law.
✓ The management fee along with operating expenses is paired by the individual hotel and the balance of the net profit is often shared with hotel management agency.
d. FRANCHISE:
✓ The hotels established quality of their product and make the name in market in developing parent owned company
✓ Such organizations have set standards for design, décor, equipments, operating procedure to which all property must follow. This uniformly helps the organizations to grow and maintains the level of service
✓ The franchise usually offers the national and international central reservation service advertising campaigns, management training program central purchasing facilities interior design services etc
✓ The franchise normally looks upon the franchise for a strong brand name which helps in marketing the hotel
e. REFERRED GROUPS:
✓ Referred groups consists of independent hotels which have grouped together for some purpose
✓ Though the properties in the referred groups may be different from each other but there is a sufficient consistency in the quality of service to satisfy the guest expectation
✓ The member hotel recommends guests to another hotel
✓ The referred groups also extend benefits of more extensive reservations and advertising through resources
f. TIME SHARE HOTELS:
✓ Time share hotels properties typically involves individuals who purchase the ownership of the accommodation for a specific week or weeks
✓ The price of the property will depend upon the number of weeks indented to stay
✓ The guest can choose peak season, semi peak or off season
✓ The owner pays a price for a certain number of years and has a right to stay at the hotel during those period
✓ He is also required to pay an annual contribution towards the maintenance of apartments or accommodation or public area, electricity, water supply etc
✓ The owner can also rent it out through the management
✓ The owner can also exchange their resort which come under the same chain of hotels
✓ The owner also enjoys the share of the benefit earned by company
g. CONDOMINIUM (Condo hotels / Apartment hotels):
✓ The apartment unit is developed on a single ownership basis when each unit of the apartment is being purchased by an individual owner for a particular time period
✓ Each owner has full right of a unit and shares the cost common to the complex such as taxes, insurance, maintenance and up keep of public area
✓ Each owner can occupy or rent out independently but is required to follow the rules and regulations made by the management
✓ Is required to pay the maintenance charges
✓ Some condominiums also have the facility of conferencing and a small catering facility
6. OTHER HOTELS :
a. Heritage hotels :
✓ The hotel which is converted into an old building or architecture which are heritage properties of an individual country is known as heritage hotels
✓ Such heritage properties should come under government of India’s king’s state
✓ The palaces which belong to kings’ family but now are under government of India can be converted into heritage hotels.The only condition is that the building has been built prior 1935 and there should not be any kind of exterior change in the original building plan.
✓ Heritage hotels can be classified under three categories as
⦁ Heritage Basic: The building must be built prior to 1950 and having minimum 5 bedrooms (10 beds).
⦁ Heritage Classic: The building must be built prior to 1935 and having minimum 15 bedrooms (30 beds).
⦁ Heritage Grand: The building must be built prior to 1935 and having minimum 30bedrooms (60 beds).
b. Convention hotels:
✓ It is a specialized hotel in convention business including wedding, conferences, banquets, events, seminars etc other than other facilities offered.
✓ Convention hotels offer banquet halls, conference halls of different sizes, gardenspace, public address system, projectors, dedicated kitchen for banquets etc.
c. Supplementary accommodation:
✓ In actual sense, these are not hotels but it illustrates the sense of hotel by providing accommodation facility and food and beverage. It includes lodges, Sarai, Dharmashalas, tents, rest houses, circuit houses etc.
d. Boutique hotels:
✓ This hotel is basically theme based hotel having any unique theme on which the hotel is designed.
✓ They are very small in the size but expensive hotels.
✓ Mainly caters to elite group of people.
✓ The staff of this hotel is well educated, very much experienced and specialized in a courteous service.
✓ This might be having one number of restaurants decorated on a particular theme serving the best cuisines of the world.
e. Ecotel:
✓ It is a term used for a hotel that has made important environmental improvement to its structure in minimizing the impact on environment. It can be known as Green Hotel also
✓ The following practices an Ecotel should follow
⦁ it should have 100% organic cotton sheets, towels and mattresses
⦁ non smoking environment
⦁ renewable energy resources, solar or wind energy
⦁ towels and bed sheets should be on re use
⦁ energy efficient lighting
⦁ on site transportation on green vehicles
⦁ serve organic food
⦁ no use of disposable dishes
⦁ offering a fresh air environment
⦁ grey water recycling plant which is the re-use of kitchen, laundry and restroom water for gardening
⦁ housekeeping uses non toxic detergents and cleaning agents
f. B & B Hotel:
⦁ It is referred as Bed & Breakfast Hotel
⦁ It offers rooms and breakfast facility
⦁ The main focus of this hotel is on providing Bed and only Breakfast facility
⦁ It doesn’t offer elaborated F & B service facility.
⦁ The target clientele is Business people.
